IT Helpdesk Experience '05

I was cleaning out some old files last night and found a text file where I had recorded the activity from a face-to-face helpdesk session that I did back in 2005. Back then, all our systems staff did a couple of hours every other week so that we'd have first hand knowledge of the pain points our users were experiencing...

Question 1
Where can I buy a floppy disk?

Question 2
(user) I lost my bin yesterday. Is there anywhere that...
(me) Sorry, your what?
(user) My pin
(me) ?
(user does writing motion)
(me) ahh (looks for a bin/pin/pen) sorry there's been nothing handed in.

Question 3
Do you know where I can laminate this [printout]?

Question 4
Do you know how much it is to laminate a page?

Question 5
Is there only one scanner in this building?

Question 6
How can I copy something from a PDF file into Word?

Question 7
Where is room 161?

Question 8
I left my USB memory stick in the PC.

Question 9
I left my USB memory stick in the PC!

Question 10
Has anyone handed in a USB memory stick?

I wonder how much of that has changed today? ;-)